Business Process Optimization

Many clients have found that ROI is most effectively achieved by reassessing current business processes and redesigning workflow where appropriate. Our Business Process Optimization (BPO) service is designed to help clients achieve measurable results in short order by refining processes surrounding their clinical trial development life cycle.

Phase Forward’s seasoned services professionals bring extensive experience and a proven track record to BPO assignments, providing a structured framework to document and evaluate all business processes. This approach includes:

  • Applying “best practices” workflow templates to capitalize on successful implementations
  • Mapping process activities to organizational roles to clarify responsibilities and identify stress points
  • Mapping interrelated processes between the trial life cycle and supporting systems to determine the broadest impact of proposed changes
  • Defining reports that can be used to track, monitor and analyze key operational metrics
  • (Optional) Piloting new processes and role definitions to determine how they will work in a real-world scenario

Throughout a BPO engagement, clients participate in process optimization workshops to ensure that the joint BPO team remains focused on those areas where technology and process adjustments can have the greatest impact. During the course of these BPO workshops, the joint BPO team defines:

  • Documented processes with workflows, activity descriptions, and performance measurements
  • Role definitions, skills requirements and a training plan so that organizational change can be achieved in a smooth and controlled manner
  • A comprehensive plan that maps key processes with the new technology applications

Bottom Line. Business Process Optimization is a critical service offering that enables clients to deploy and use technology effectively. By working with professionals who do this work time and time again, clients are able to obtain real, pragmatic value from their new clinical trial and safety management applications.